Leading Indian Insurance Provider Processed 1.2 million words a quarter and cut review time by 30%

About the Customer

Our customer is one of India's top insurance providers. They serve millions of policyholders across metros, small towns, and even rural belts. And in insurance, every word carries weight. A misplaced phrase can invite regulatory trouble or confuse a policyholder trying to understand benefits.

Challenge

Their teams were stuck. Every time a new product was rolled out, a mountain of paperwork followed. Policy documents, claim forms, benefit sheets, training guides, the pile was endless. And all of it had to be produced in multiple Indian languages, fast, accurate, and regulator-ready.

Here's what we learned

They were translating a million words per quarter, and they were unable to keep up.

The translations appeared inconsistent, with terms like sum assured, premium allocation, and riders being used differently across various teams.

Launches were delayed because the language translation part took too long.

They couldn’t ignore Tier-2 and Tier-3 customers anymore. Their customers were looking for native-language communication.

The bottom line? Their manual process was too slow. Accuracy meant delays. Speed meant errors. They couldn't win either way.

Solution

We built a solution around insurance-specific translation, not generic language services. That made the difference.

Custom-trained AI engines fed with insurance terms and past documentation.

The central glossary ensures that terms like “non-linked policy” remain consistent everywhere.

Human-in-loop validation, especially for clauses that regulators scrutinize.

Direct integration with their DMS so uploads and downloads weren't wasting hours.

A security-first environment that meets audit and compliance requirements.

We didn't sell them “speed.” We gave them control, accuracy, and a scalable process.

Key Highlights

1M+ words handled in 12 weeks.

Six languages are covered simultaneously.

Turnaround is 35% faster on average.

Built a language asset library for future launches.

Impact

1.2 million words processed, and Review time was cut by about 30% since terminology was standardized.

Five major campaigns launched on schedule, no last-minute translation rush.

28% cost efficiency gain compared to earlier vendor-driven work.

More importantly, customer satisfaction scores in Tier-2 regions climbed. People trusted what they could read in their own language.

For us, the takeaway was clear: translation wasn't a side activity anymore. It became part of their growth engine.

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