Document Translation Accelerated Onboarding 5x & Signups Jumped by 24% for a BNPL Platform
About the customer
We collaborated with a rapidly expanding BNPL (Buy Now, Pay Later) provider, serving small businesses, shop owners, and retail consumers. They're in the company of instant credit, which means they live and breathe compliance, KYC checks, loan agreements, repayment disclosures, and merchant onboarding.
The Challenge
When we first came in, the cracks were noticeable.
- Onboarding delays. Every KYC form and agreement had to be translated manually. The cycle was slow, and customers often dropped off midway because they couldn't understand the paperwork.
- Regulatory scrutiny. RBI rules said that there was no space for interpretation. The borrower's words had to be very explicit about the loan terms and how it would be paid back. Any mistake could mean that you didn't follow the rules.
- Volume pressure. The company was already handling thousands of documents each month, from merchant agreements to transaction summaries, and it was only going to grow. The manual approach was simply not built for scale.
Solution
Our approach was simple: don't just translate, embed localization into the customer's process itself.
We rolled out a fintech-focused translation workflow that recognized the sensitivity of financial terms. A domain glossary locked down words like "interest-free period," "credit limit," and "EMI," so they never wavered across languages.
More importantly, we integrated directly with their onboarding and loan management platforms. Once a document was created, it automatically entered the translation cycle, went through quality checks, and returned borrower-ready, no email back-and-forth, no manual uploads.
And because compliance was non-negotiable, we paired the system with validation checks to catch mismatched numbers, dates, or regulatory terms before a document went live. Final reviews were still handled by human linguists who understood the fintech domain.
Key Features
- API integration enables real-time operations without manual workflows.
- Translation memory that kept thousands of agreements consistent.
- A hybrid model: speed from AI, accuracy from experts.
- Built-in compliance alignment with RBI formats.
Impact
In numbers, the shift was dramatic:
- Now, onboarding is five times faster. What used to take two to three days is now done in only a few hours.
- Less than 1% of errors were found, and even high-stakes loan agreements passed compliance assessments with no problems.
- The platform could easily manage more than 10,000 pages a month, even when it was crowded.
- The cost of running the business went down by 38%, so teams could focus on growing instead of paperwork.
- Adoption surged. In regional markets, where agreements were now in local languages, signups jumped by 24%.
For us, this was never just about speed. It was about giving borrowers the confidence to say yes to digital credit because they finally understood the fine print. The customer got scale and compliance; their customers got trust.
