Devnagri AI Empowered Leading NBFC Institution with Ideal Document Translation Solutions
About the Customer
Client is a Non-Deposit Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India. It offers financial services like loans and credit cards to first-time borrowers, students, and young professionals nationwide.
Challenges
The financial institution has to ensure that all these key documents are available in their notice, sanction letters, loan agreements, and grievance redressal forms in languages as per the customers’ requirements. Customers who can’t understand English must get the document in their language to realize it is entirely in their mother tongue.
Implementation:
Devnagri AI designed an easy-to-use Document Translation Portal to meet the complex needs of the BFSI sector. The portal allows users to upload a wide range of documents, including .docx, .pdf, .xlsx, .txt, .html, etc., for translation into multiple regional languages without any fuss.
Key Features of Our Solution:
Maker-Checker Model: The portal works on a robust maker-checker model with accuracy at each translation step.
Effortless Document Upload: The user uploads documents to the portal; the Devnagri team handles the rest.
Advanced Translation Layers: The translation process is done through an advanced Neural Machine Translation (NMT) engine, which can deliver the first translation in real-time.
Further, the document is defined by a domain expert for accuracy and industry standards. Finally, A dedicated reviewer will do a final quality check to ensure the document is error-free, properly formatted, and meets the user’s specific requirements.
Easy Tracking and Feedback: They get a dashboard that allows the team to track the translation status and offers real-time feedback, ensuring that the final document aligns with business requirements.
Impact
Document Translation Portal helped clientele to:
They have successfully provided multi-lingual documents, avoiding penalization and running efficiently in varied regions based on government rules.
The solution gained trust and financial literacy among customers and built stronger relationships. The solution empowered their ability by 85% to provide understandable, accurate, and culturally relevant documents, improved the customer experience, and increased satisfaction levels.
Devnagri AI’s innovative document translation solution helped the client reduce its operational cost by 35%. They served their diverse customer base appropriately. The collaboration allowed it to bridge the language gap, communicate effectively with customers, and stay ahead of regulatory requirements.
